Our Company

Our Company

We are committed to providing our customers with completely independent, statistically valid, and actionable statistics regarding the reliability and repair needs of their equipment. Our primary goals are outlined below:-

  • To produce high quality hardware reliability benchmarking and monitoring tools for any standard production device
  • To provide a professional, excellent and efficient service for all of our customers
  • To drive the industry towards greater reliability, improved quality, and reduced costs of repair
Welcome to TekTrakker

TekTrakker allows managers to compare technology devices on the basis of reliability and project repair and service requirements. It is the ideal tool for planning, benchmarking and monitoring  hardware stability for best service to users at lowest total cost of ownership.  


New in 2009, TekTrakker combines the field experience of multiple users to calculate device failure rates as a measurement of quality and reliability. By bringing standards and consistency to the evaluation and monitoring process, managers can now compare products on the basis of quality, select the most appropriate service contract for the device, and compare themselves operationally to others using the same devices. TekTrakker is a hardware reliability benchmarking and monitoring tool for IT devices

Product Summary

TekTrakker calculates hardware reliability by merging data provided by end users and service providers into a database of hardware failure rates for technology devices of all kinds.

The experience of all participants is merged anonymously and made available to members via secure access to the database or in reporting for single benchmarks. The unique value of TekTrakker is in allowing users to compare their experiences to those reported in the wider world. TekTrakker calculates the Mean Time Between Failure (MTBF) in months for every product reported, provides part level detail where available, and then compares the user experience to products, architectures, and manufacturers as reported by all others.

From negotiating appropriate service levels for maintenance agreements, planning product refresh cycles, and validating reliability claims of new architectures, TekTrakker is an essential tool for technology managers in all industries.
 
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Consulting

Consultants are invited to use TekTrakker as their data backbone. A variety of benchmark and baseline services are ideal for Consultants and can be licensed for use within Consultant products.Read More...

About TekTrakker

TekTrakker was designed to allow users to evaluate and compare products on the basis of quality and reliability. Guiding principles include protection of user privacy, strict vendor neutrality, dynamic coverage of products, and simplicity of use.  Read More...