We are committed to providing our customers with completely independent, statistically valid, and actionable statistics regarding the reliability and repair needs of their equipment. Our primary goals are outlined below:-
- To produce high quality hardware reliability benchmarking and monitoring tools for any standard production device
- To provide a professional, excellent and efficient service for all of our customers
- To drive the industry towards greater reliability, improved quality, and reduced costs of repair
Monitor Quality of Processes and ProceduresMost user-created repair reporting lacks sufficient standardization, validation, and consistency to be used for monitoring the reliability of equipment. Reporting derived from weak systems is also useless for monitoring quality of internal processes and procedures. Our experience shows that user-generated repair reporting is less than 50% accurate reflecting a high level of difficulty in maintaining standards.
"Good reporting systems would validate all asset entries and all repair actions against a table of acceptable entries. Lacking such strict discipline, the results are variable and cannot be trusted. Improved reporting is always on the "wish list" for development, but the "wish list" items are the first budget items to be cut. "
Baseline and Benchmark ReportingEvery product reported to TekTrakker is presented initially on the website as a Baseline View. The Benchmark View is automatically provided where multiple sources report the same product. Benchmarking is dynamic reflecting new data submitted by clients on a continuous basis. Baseline and Benchmark views may be downloaded or printed on demand.