Our Company

Our Company

We are committed to providing our customers with completely independent, statistically valid, and actionable statistics regarding the reliability and repair needs of their equipment. Our primary goals are outlined below:-

  • To produce high quality hardware reliability benchmarking and monitoring tools for any standard production device
  • To provide a professional, excellent and efficient service for all of our customers
  • To drive the industry towards greater reliability, improved quality, and reduced costs of repair
Data Quality Analysis

Data Quality Analysis

Joining TekTrakker begins with an analysis of Member provided data streams. In many cases, Member data is initially presented with errors in equipment descriptions, duplicate or ghost assets, and inconsistencies in spelling, syntax, and organization.  Before accepting any data into the database, TekTrakker carefully reviews all datasets and produces error reporting for correction and discussion before loading.

TekTrakker error reporting is useful for auditing internal asset management and incident management systems.

Audit and Clean Asset Databases

  • Eliminate ghost assets
  • Remove duplicate assets
  • Validate all asset descriptions
  • Enforce (or create) standards
  • Merge disparate databases into a single dataset

Audit and Improve Incident Tracking/Service Desk/Help Desk Systems

  • Monitor reporting quality and consistency
  • Enforce (or create) standards
  • Find flaws in record keeping and processes