Of all the performance measurements available to managers, one of the most effective is to measure failure. For engineers and statisticians this is familiar territory, but for most others the very concepts are foreign and often avoided. 

TekTrakker measures hardware quality and design in a way that is intuitive and easily applied to a wide variety of management tasks.  Everyone understands that having products that rarely break are preferable to those that break down frequently.  Sturdy and stable products are always more desirable. The core mission of TekTrakker is to create the background data to allow managers to identify the best performing products for their particular projects.  

Failure rate, as defined by TekTrakker, is limited to failures caused by manufacturer design or production. TekTrakker reduces the total volume of failures to remove problems caused by outside events, such as vandalism or accidental damage, as well as those events resolved remotely with a software patch or a power cycle.

These failures are usually very well documented in detail because the problem requires the services of a technician and probably parts or whole machines. The systems built to monitor these costs are ideal data drivers for TekTrakker.