The links and attached files are recommended by TekTrakker for additional reading on the subject of measurement, statistics, data organization, and related topics.

"Mean Time Between Failure: Explaination and Standards" White Paper # 78 by Wendy Torell and Victor Avelar, APC 2010

"How Equipment Reliability Guides Maintenance" by Gay Gordon-Byrne
Feature Article in the Nov/Dec 2009 Issue of "Electric Energy T&D Magazine" (pg 45)

"Dirty Little Secret - Smart Devices are Consumer Electronics"  by Gay Gordon-Byrne
Published on Energy Pulse December, 2010

"Asset Management for Grid Operations" by Gay Gordon-Byrne
Energy Pulse - February 22, 2011

"Field Based Reliability Calculations (MTBF) - Surmounting Practical Challenges. An Out of the Box Approach" by Gay Gordon-Byrne
IEEE Reliability Society Annual Technical Report 2010


General Information on Statistics:

APC Engineers put out a whitepaper in 2004 which explains many of the statistics used by TekTrakker including MTBF, MTTF, Reliability and Availability. The article is designed for IT professionals but has general applicability.

http://www.ptsdcs.com/whitepapers/57.pdf

Wikipedia also has good summaries about MTBF and Failure Rate which reference additional works for further detail.

General Management Measurement:

SixSigma - Wikipedia entry is a good introduction to the management concepts. TekTrakker is highly compatible with SixSigma objectives.  http://en.wikipedia.org/wiki/Six_Sigma#Methods

ITIL - Wikipedia has an excellent introduction on this topic as well. TekTrakker is particularly suited to identifying areas for improvements in Service Desk issues. http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library